Delivery methods

  • The delivery of the products will take place according to the methods chosen by the seller, according to stock availability of the purchased products.
  • We do not ship to Mail Boxes and / or to companies that provide domiciliation services.
  • Orders are accepted with delivery in the territory of the Italian State (no triangulation) (with the exception of the localities of Livigno and Campione d'Italia), in Europe and in the Rest of the world (with the exception of the nations where there are our distributors)
  • Any delay in delivery or the unexpected impossibility of delivering one or more products ordered and confirmed does not affect the validity of the entire contract which remains valid with reference to any products already delivered or to be delivered in the future.
  • The shipment takes place either by an express courier (DHL) or by a trusted carrier (the latter for bulky packages, which cannot be collected by the courier).
  • At the time of delivery of the goods by the courier, the Customer is required to check the correspondence between the number of packages received and those indicated in the transport document and that the packaging is intact, not damaged, nor wet or, in any case, altered. .
  • Any damage to the packaging and / or the product or the mismatch in the number of packages must be immediately contested, putting a "specific control reserve" and indicating the exact reason for the same on the courier's proof of delivery (it should be noted that unfortunately without affixing the specific reserve, it will not be possible to claim against the courier in case problems arise once the goods have been collected). 
  • Even if the packaging is intact, the goods must be checked within eight days of receipt and any damage or hidden anomalies must be reported to Omarlift Srl.
  • Any storage costs requested by the courier for failure to collect the package in storage will be charged to the customer and the customer authorizes Omarlift Srl to debit the amount due by credit card.
  • The return of the products is DAP (Return to place of destination) Inconterms 2010, so in the case of export, Omarlift Srl has no obligation to clear the goods for importation, pay any customs duties and charges that will be entirely borne by the Customer.

Processing and delivery times

  • Order processing times are 24/48 hours from receipt of the order for all items except for pre-order items and pilots blocks (for pilots blocks the processing time is 4 days) (By processing time we mean the time interval from receipt of the order to delivery of the same to the courier)
  • The courier delivery times are:     

          24/48 working hours (1-2 days) depending on the delivery location for goods entrusted to DHL express courier (small / medium-sized packages)

          72/96 working hours (3-4 days) depending on the delivery location for goods entrusted to the trusted carrier (large packages)

In the event that the shipment is entrusted to the DHL express courier, the Customer will receive by e-mail the number of the waybill with which to retrace the shipment as soon as the courier has collected the package.